About Us

The Water & Sewer Department of the City of Talladega is charged with providing its customers with a reliable supply of safe, clean water and efficient sewerage collection and treatment. The system delivers more than 1.5 billion gallons of water to homes and businesses each year. In addition to meeting the City of Talladega's needs, we also provide water to nearby communities of Waldo, Lincoln and to the Talladega Superspeedway.

The Department consists of 41 employees in the following divisions:

• Director - General Manager of the department.
• Customer Service & Meter Maintenance - Reading/Servicing meters and managing customer accounts.
• Water Treatment - Treating ground and surface water for potable use.
• Wastewater Treatment - Treating and disposing of wastewater.
• Collection & Distribution - Maintenance & Construction of water and sewer lines for distribution of potable water and collection of wastewater.

The Water & Sewer Department's Main office is located at 100 North Court Street, just off the city square. The office hours are 7:30am - 4:00pm. Our drive-thru hours are 7:30am - 4:30pm. We have a night depository for after hour payments, offer our customers the convenience of Automatic Bank Draft service and paying Online.

For information regarding water billing, meter reading, turn on/off or emergencies, please call our office at (256) 362-4439.

The Water & Sewer Department's Service Center is located at 310 George Holdridge Lane. The office hours are 7:00am - 3:00pm Monday - Friday and houses all equipment needed to maintain over 300 miles of water and sewer main lines. The Service Center maintains an average annual inventory of over 125 thousand dollars in pipe, fittings, meters, hydrants, etc. The crews are dispatched from this location to maintain and repair all water and sewer mains, service line leaks and fire hydrants in the system.

For information regarding line locations or any repair or maintenance issues, please call (256) 362-6211. For after hours emergencies, please call (256) 362-4439 and follow the automated instructions.

The Water & Sewer Department's Water Treatment Division is currently permitted to operate five (5) wells in various parts of the city and county that provides groundwater pumped from the Rome and Knox Aquifers. We also have a surface water treatment plant which treats water from Talladega Creek. A complex and thorough filtration and treatment process safeguards your health by ensuring that the water is safe and clean. The highly trained water treatment professionals provide safe potable water, which meets, and in some cases, exceeds the strict water quality guidelines established by state and federal agencies. Our system has an overall treatment capacity of 8.5 million gallons per day.

Thank you for allowing us to continue providing your family with clean, quality water this year. In order to maintain a safe and dependable water supply we sometimes need to make improvements that will benefit all of our customers. These improvements are sometimes reflected as rate structure adjustments. Thank you for understanding.

We at the Talladega Water & Sewer Department work around the clock to provide top quality water to every tap. We ask that all our customers help us protect our water sources, which are the heart of our community, our way of life and our children's future.

Talladega's Wastewater Treatment Division currently operates 3 wastewater treatment facilities located in various parts of the city and county. The main activities are to provide health protection for the Talladega area by providing primary and secondary wastewater treatment for the City of Talladega residents. Annually 1.2 billion gallons is treated for a daily average of 3.485 million gallons (MGD) by physical, chemical and biological treatment methods. The treated discharge water is disinfected with chlorine then de-chlorinated and discharged into each respective receiving stream. The wastewater treatment facilities continue to emphasize ongoing plant preventative maintenance to achieve minimum operation and maintenance costs while insuring proper operation and environmental compliance.

We want our valued customers to be informed about their water department. If you want to learn more, please attend any of the regularly scheduled city council meetings. They are held on the first and third Mondays of every month at 5:00pm at the Talladega City Hall, 203 West South Street, Talladega, Alabama.